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Please fill out this
form if you would like to return product,
report defective item, or exchange item.
How to return or exchange an item
1) Make sure you pack the telephone up in its original box with ALL its accessories.
2) Please include the original packing list inside the package.
3) Any damage to original packaging or missing interior packaging will be subject to a penalty fee.
4) We will charge $5.00 for missing accessories, $5.00 for missing manual, and $10.00 for damage / missing original box.
5) Please do not write on the manufacturers (original) box.
6) Pack phone and original box inside another box for shipping.
7) Make sure package is sealed securely.
8) Place shipping label on the shipping box.
9) Send telephone to this address:
Novelty Phones, LLC Attn: Returns
122 North 1800 West #4
Lindon, UT 84042
We recommend that you send the merchandise via a carrier with tracking capabilities, such as UPS or FedEx. You should also buy insurance on the merchandise; we are not responsible for merchandise lost or damaged in return shipping. You are responsible for all freight charges on shipments that are refused or returned with no fault of 1-Novelty Phones.
Notice on condition of returns:
Please make sure that your return is properly packed to prevent damage. Novelty Phones will not give credit for product that is damaged or in unsaleable condition due to improper packing.
Brand new condition - full refund (less shipping)
Missing items - partial refund (see penalty fees above)
Damage - No Refund
Defective product
1) We will contact you via phone/email with instructions on how to proceed.
2) We will send replacement and pay for ALL shipping cost.
3) If you want refund instead of replacement, shipping cost will not be refunded.
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